Communication Is The Heart Of Any Business

There is more than one way to communicate, such as letters, telegrams, telephone calls, and many more ways that two parties can speak to one another. However, while there are many ways to communicate, the problem is that these ways may not be as organized as they can be. A telephone company may offer a business features like the ability to make conference calls, but just being able to do that is not enough for a business that is growing and dealing with clients. With unified communications, a business can get many different sources of communication brought together so it can be used to make a business run even better than it ever has before.

Unifying Communications Systems Is Important

There have been many historical events all around the world that were shaped in one way or another by communication. Wars were won or lost all on the strength or weaknesses of a country’s communication system. If communication made a huge difference between winning a war or not, then people can begin to understand just how important it is. With a unified communications system, a business can have all of their forms of communications together, and there are many benefits to this kind of system:

Makes communicating easier: There are many forms of communications, like instant messages, conference calls, video conferences, and other ways that a business can communicate. Unified communications can combine all different forms of communication into one system, and with this one system, employees can find it a lot easier to be able to use this system.

Better ways to communicate: Sometimes a business does not have ways to communicate and a unified communication system is going to give communication option that employees never had before. If an employee has a problem with something, and needs to talk to another department, they can use an instant messaging system or even a video chat to get whatever it is they need help with resolved. Using many different ways to communicate is going to make work a lot easier for the employees, and they can also be able to get in touch with the upper management or even the owner of the company thanks to the communication system.

Many people under one system: Sometimes in an office situation, communication will not be the greatest, and things can get lost or misinterpreted. However, if everyone in the office is under the same communication system, there will be no more problems with things getting lost because there will be system that is safeguarding everything.

When it comes to a communication system, most businesses will look into what a telephone company has to offer in terms of things like email, instant messaging, video conferencing, and other forms of communication. However, though a phone company can offer any features, a unified communications system is much better than just telephone service because with one of these systems, all forms of communication are brought together, and employees can talk to one another any time they need to, which will help everyone work better and as one unit.

Social Media Secrets for Success

Next to the search engines, social networks receive the most visits. More and more people are heading over and signing up to one or more of the social network sites, which means this is a hot spot to capture a massive audience that is in the millions, and it presents an endless number of business opportunities for local businesses too.

With social media you an directly target users, which means you can raise your social media profile and identify real business prospects. The great thing about social networks is they are available to everyone from individual tradespeople to multi-national companies selling brand name products.

Businesses can rent or buy ad space on social media networks and retailers can drive visitors to their site through ads, thereby boosting sales. However, these options do require bigger budgets and involve marketing campaigns. If you are planning to start on a small scale, here are some great tips to help you get going.

There are a many different social media networks. Facebook, Twitter, and YouTube are three of the most popular ones with the largest number of users. All three can be used to attract customers and make money in a number of ways.

Facebook and Twitter can both be used to promote items or services you are marketing elsewhere. Say for example, you have a website (you do, don’t you?) you could advertise your website and services on your Facebook account and you could post them to your Twitter account and then ask your followers to re-Tweet them.

Do you offer a niche service where watching an instructional video might be beneficial? YouTube is a great way to promote your business and provide your existing clients or potential clients with helpful information. YouTube is also an excellent way to advertise at no cost to you. Of course you can also make money with YouTube by having a hit video posted.

Facebook and Twitter are both excellent ways to spread the word about your company, and your products/services. You can brag about your sales or promotions on both sites. You can ask friends to retweet or share your post. You can create a business page on Facebook and begin to build a fan base.

In addition to promoting products, services, or your company in general, you can even sell products or services directly on social media sites. Quite surprisingly for the number of users on these sites there are actually very few rules and regulations – they truly are great examples of open societies regulated for the most part by common sense and a basic set of rules.

Social media offers an amazing amount of potential that is really only limited by your imagination. The minute you recognize the amazing potential that exists with social media to make money, you are on your road to success.

Shaun Welford runs a small advertising agency that meets the needs of clients in practically every sector of business, from charities and local firms to major international financial and pharmaceutical companies.

Does the Internal Communication in Your Business Produce the Results You Expect?

Communication drives everything in a business. If the communication is effective, the business will succeed. If the communication is ineffective, the business will either fail or be a nightmare filled with frustrations, low morale, low productivity, high lost time, unhappy customers and more.

This is a strong statement which I’m sure will create immediate push back from some people. So – let’s break it down.

All businesses have a purpose, a mission, a vision and values that guide operations. Even if these aren’t specifically expressed, they’re communicated by the behavior of the leaders in the business. We all pay attention to the behavior of others, often more so then their words. Behavior is a form of communication.

If purpose, mission, vision & values aren’t clearly and consistently articulated and exemplified by the leaders in the business, the employees will be working without direction and will never be fully engaged in their work. Most employees will do their best with good intentions, but there’s a high probability that what they do will be out of alignment with the tenets of the business. The effectiveness of the communication relative to these items determines the quality of the results produced.

We all perform at our best when we understand and agree to a well-defined structure that guides our performance. If the definition of that structure isn’t clearly and consistently articulated, performance and productivity will suffer. The effectiveness of the communication relative to these things determines the quality of the results produced.

We also perform at our best when we do work that’s fulfilling and challenging for us, we know what’s expected of us, and we know how our performance will be measured. These things should be addressed in the hiring and assimilation processes initially, and consistently reviewed and reinforced through managing and coaching. The effectiveness of the communication relative to these things determines the quality of the results produced.

Every exchange of information in a business and all the information delivered to the employees of a business affects performance and productivity.

So – how do you know the internal communication in your business is producing the results you want? Do you talk with your employees about the effectiveness of communication? Do you ask if they know and agree with the purpose, mission, vision and values of the business? Do you ask if the policies and procedures that guide their work are clear and complete? Do you ask if they have everything they need to do their jobs well and succeed as individuals? Do you ask if they think they’re managed well?

If you ask these questions, do you ask them with an open mind and with no predetermined expectations? If not, you should.

The quality and effectiveness of the internal communication in your business is the most important contributor to the growth and success of your business. It should be continuously monitored and improved.

Brian Silverthorn works with the owners of private companies who want help achieving personal goals through their businesses. There’s a formula that works every time.

Causes of Performance Issues On Wireless Routers And Possible Solutions

Wireless (Wi-Fi) devices have performance problems that are defined in terms of speed and range. Wi-Fi can be described as a radio wave that is able to spread on a frequency of two-point-four or five GHz. Range refers to the distance between the router and the gadget. If your wireless gadget’s signal seems to weaken as you move away from the position of the router, you have a performance issue. The weak signal must be boosted even if the gadget’s speed is excellent. A speed issue is easy to discover. If you can hardly access a favorite web page in the same room your router is, then you have a problem with speed. A good device must maintain great speed and range. If yours is performing poorly, you have one of the issues described above.

What are the causes?

Interference – If your router’s signal is blocked or interfered with, its transmission time will be reduced. The signal will have to overcome many obstacles to reach your device. Interference can be caused by other signals that are transmitted and received by your neighbors’ routers. This is particularly if you live in an apartment or have rented an office where many other people use wireless routers to access the internet. Interference can also be triggered by large items placed between your iPod and router.

Outdated router software – Perhaps yours is using the factory software it was delivered with. If this is the case, you should look for software updates to see if this will solve your router’s performance crisis.

Distance – Maybe you are wondering why you are having a range issue inside your house. It is very possible to receive a weak signal if your bedroom or home office is far from the Wi-Fi router position.

Can Wi-Fi signals be boosted?

Yes, wireless signals can be enhanced in a number of ways. First you need an antenna. Alternatively called an aerial, an antenna is an object that can conduct, convert, transmit and receive RF (Radio Frequency) or satellite waves. There are two main categories of antennas: High-gain and low-gain. The former is used to increase the signal strength while the latter is used to transmit and receive signals over a large angle. Any antenna type is able to change RF waves into AC (Alternating Current) and AC into RF waves. In addition, you can have a receiving or a transmitting antenna. A receiving type changes RF energy into AC and brings it to an electronic device.

The transmitting antennas are supplied with alternating current from an electronic gadget in order to produce a Radio Frequency signal. If your Wi-Fi gadget’s performance issues have something to do with the aerial, it should replaced or checked by a technician. A satellite dish antenna is very easy to maintain. You can have it installed by a reliable US-based satellite installer if you do not have it already. Besides antennas there are simple measures you can take, such as elevating your Wi-Fi router to reduce interference. In addition, you should remove metallic objects between your internet-enabled devices and wireless router.

Predictive GPS Software Suites for Business Analytics Considered

Before retirement, I ran a mobile car washing franchise system, and I can tell you it was very difficult for our franchisees to know where all of their truck managers were at all times. If they were not on their route, they may be hiding behind McDonald’s having a big Mac sitting in the back of the parking lot. Without some sort of GPS tracking unit there was no way to know what they were doing only that the customers were calling in upset and irate because they were not getting their regular services. Okay so let’s talk about how GPS can help a mobile small business service company.

In Geo Community News there was an interest piece published on February 25, 2013 titled; “New Patent Pending Technology Changes the Way Businesses Will Access & View Local Data & Information,” which talked about a patent being filed;

“This patent pending invention obtains real-time data from thousands for US local and regional markets and uses complex location-based analytics to valuate real estate properties. It is a computer-implemented method used to acquire and compile geospatial data, and generate an interactive visual depiction of the geospatial data based on user input. It provides users with 24-month local predictive analytics that help businesses make informed decisions with regard to purchase and sale of anything real estate or location-based related.”

Well, this makes perfect sense, consider that the police departments are now using analytic tools of this nature to predict crime and then to schedule patrols in areas where crimes are most likely in order to have faster response times and catch criminals. In philosophical terms what’s the difference between consumers going to buy something at a given time or criminals going to steal something at a given time? Do you see that point?

Consider if you will that ambulances generally drive to specific zones, and they wait for someone to call and then the ambulance driver rushes over with the paramedics to help the person in distress. Knowing where to pre-position and stage their mobile ambulance units helps them save time and money with faster response times. The same thing is true if you are running a fleet of mobile car wash trucks, or mobile detailing units waiting for your next call. Think of all the businesses that could use this predictive GPS software? The applications are endless, and it’s something that is very much needed.

If you ask me, I think this is a great concept, a great idea, a great use of modern GPS software technologies, especially considering all the business analytics and big data available for even smaller companies these days. In fact, I’m surprised I didn’t think of it. Okay so, if you own a small mobile business, perhaps you might use this technology and find a vendor who can set it up in all of your units to help increase efficiency, save money on fuel, and provide better customer service.

Why A Communication Plan is Key

Jaylene Gonyea is a Virtual Assistant with over 10 years experience in the administrative and executive assistant fields. She has been working full time as a virtual assistant since May of 2005 with continued success. For a free consultation or to find out more about how a virtual assistant works check out her website and free e-course

Having a good “communication” plan in place with your VA is an important step in creating your working relationship. When both parties know how the communications will flow there is a sense of comfort in the relationship. This does not mean that you have to completely stay with the plan you develop. As business grows and changes you may find the need to adjust your communication plan to better suit the current needs of both you and the client.

Some examples of communication plans that I have used are below:

The VA and client communicate by regular email and a one-hour telephone call each week to discuss current and future tasks. This type of communication plan works well with the client that you are working closely with on multiple projects. It provides both parties with a personal connection and allows for easy discussion rather than interpreting details from within an email. This weekly call is invaluable in the relationship with clients and I know they appreciate it also.

Another type of communication plan includes regular emails and bi-weekly or monthly one hour telephone calls. When working with a client on specific self-directed tasks such as article bank submissions, it may be easier to talk by telephone less often, but to keep communications open through email more frequently.

You and your client may also choose to check in by phone more or less frequently that the two plans I have mentioned above. The need for live voice communications (telephone or otherwise) is purposeful. It adds strength and builds trust in your relationship, which we all know is very important in growing and expanding your business. Each client’s needs and business are unique and require an individualized communication plan that meets both the needs of the VA and of the client.

Communication Is Key

In all of our relationships, whether intimate or business, communication is the key to keeping the relationship moving in the right direction. Sometimes during a conversation, it is important to make sure you understood what was said. What I mean by this, is our own perception is taken in with the audio we are hearing. If you learn to ask the right questions, avoidance of miscommunication can be yours. A good example of what I mean: remember the game telephone you played as a kid? Someone whispers a sentence in the person’s ear next to them, and it moves down the line this way until the last person says it out loud. It never is the same as the original.

It is important that not only when you are listening do you ask the right questions, but when you are giving directions that you ask questions to make sure they were understood. No one likes to be ordered around and if everyone would practice this art of communication, errors could be avoided.

Some good questions and statements to start:

1. Are there any questions regarding this project?

2. I want to make sure I gave clear directions, could you please repeat them back to me? If in a group setting, ask each person if that is what they heard.

3. I just want to make sure that I understand what you are wanting, repeat what you heard, than ask if that is right.

The most important thing is to never accuse. All that does is back someone into a corner and the only thing a person will do when cornered is come out fighting. In those instances, it is better to tell the person how YOU are feeling about what was said.

Remember as with anything, this technique takes time and practice. Eventually, with practice you will override your old habits of communication. One more thing to keep in mind, never speak in anger. Better to step away and calm down, take a deep breath and get your thoughts and words together. Then you can approach the subject with a better frame of mind.

We are all different in the way we communicate and perceive. The above are just a few ways to begin communicating more efficiently. Try it for awhile and see if all your relationships don’t improve, while improving your stress level at the same time.

Local Exchange Carriers Are Your Alternative To The Latest Telecommunication Company Mergers

MCI + Verizon. AT&T + SBC. With the merger of major telephone communication players, one must ask the question: What about competition?

The Telecommunication Act of 1996 was created to promote competition. It allowed companies to build their own networks and switches so they could compete against already established carriers, such as AT&T and Verizon. It also mandated that companies could purchase services from the established carriers (those doing business before the Act was passed) at wholesale prices and resell them to consumers. These local-area companies are known as Competitive Local Exchange Carriers (CLEC). They can offer any mix of local and long distance telephone services (including Voice over Internet Protocol – VoIP) for homes and businesses, radio and television broadcasting, and cable and satellite broadcasting services.

Those CLECs which invest in their own networks are able to eliminate much of the overhead associated with established carriers (caused by their national and global infrastructures) so they pass those savings along to consumers. CLECs who resell services have no investment in the network but, because they too have less overhead, they can pass savings along to their customers. This allows CLECs to provide high-quality telecommunication products at significant savings to you – the consumer. Many CLECs also offer feature packages –such as call forwarding, caller ID, voice mail — for free or at low prices.

Communication-Does It Really Need Two People?

I start from telling you about communication. The word ‘communication’ has been derived from Latin word ‘communis’ that means ‘common’. Acc. to Wiber Schramn “When we communicate, we are trying to establish a ‘commonness’ with someone. The essence of communication is getting the receiver and the sender ‘turned’ together for a particular message. Communication takes place when one person transfers information and understanding to another person.

So, it is clear that communication involves at least two persons.

BUT, “Does communication necessarily involves at least two persons?”

If we talk of commonly written process of communication in various books, it is summed up in following steps:









This also shows that communication involves at least two persons.

BUT, “Does communication necessarily involves at least two persons?”

If someone asks from me I would reply “NO”. This can be proved very easily. To arrive at the answer “NO” you have to take an example. I request everyone reading this article to think of a morning when you are not in a hurry and you are getting ready for your office or what ever. Then to get dressed you go to the cupboard and open it and start searching for trouser with matching shirt, a suit or any similar dresses. Normally, we first two or three dresses and then decide which one to wear. And imagine you are alone.

So here lies the answer.

If we go by process of communication it is as follows: you are sender, you have a message that is “what to wear?”, you encode via uttering slowly or thinking, you choose a channel which is abstract to communicate (i.e. mind), then your inner mind is the receiver it decodes the message and at last action is taken with feed back i.e. you decide to wear a dress. So communication is complete. And it doesn’t need two persons in this process.

So communication is two way process but it may result from one person also.




How Telecom Billing Solutions Create Win-Win Situation For Customers And Companies

Without a second thought, the value-added services offered by the telecom industry have become much more important than ever before. This can be attributed to the availability of such facilities without much of an investment. These services range from long distance wired phone connections and digital televisions to GPS and Internet. Undoubtedly, the goodwill that has been developed by the telecom companies has led the customers to repose blind faith in their services.

Telecom billing services definitely score over the other value-added services. Billing solutions allow simplification of the billing procedure thereby making a customer’s experience smooth and hassle-free. Moreover, the integration of billing system with an in-house platform facilitates in understanding the complexities and completion of pending work. Billing software has become an integral part of everyday business operations. The unavailability of these solutions is enough to send businesses haywire. Primarily, the billing services are developed for collection of revenue.

With an increase in the demand of telecom solutions across the industries, the service providers have also become responsible for controlling systems that maintain the database for billing as well as other components of client service. Telecom billing services are undoubtedly a blessing for many organizations. These services have contributed to the reliability and flexibility of billing structures to a large extent.

During the recent times, a plethora of variants has been introduced in telecom billing services. As an example, people using mobiles are simultaneously using the services of more than one service provider. This has increased the demand for accuracy in billing solutions. In addition, telecom billing solutions also verify the smallest details before the preparation of a final bill.

The customer base of a telecom service provider is indeed diverse. Therefore, the possibility of handling the complexities through a manual procedure is completely ruled out. The arrangement of a robust billing service is an expensive affair. This implies that the inclusion of an appropriate strategy is indispensable. Moreover, the accomplishment of a series of tasks ranging from the preparation of the bill to its delivery to the specified customer needs a lot of time and effort. The implementation of telecom billing services facilitates billing of customers without leaving any scope for the discrepancy or error. Besides this, it is extremely important to include the minutest details about the usage in the bills being provided to customers.

Apart from all this, telecom billing services have added to the convenience of customers through an online payment procedure, round-the-clock inquiry support and distribution. Not only does it lead satisfy and happy customers, but also adds to the convenience of service providers who are able to streamline the collection procedure via online payment gateways and collaboration with banks. The use of such billing solutions often saves the monetary resources of an organization that are spent on unproductive activities.

Alicia Gray has actively assisted telecom companies in the development of business strategies especially in the domain of telecom billing services. A BPO Industry analyst by profession, she started his career as a customer service manager and gradually rose to top positions in customer care departments of organizations. In the past, she assisted a number of companies in making strategic business decisions.

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